Customer Service is everything. I’m a sucker for good service and become very loyal to brands/stores that provide it.
Urban Outfitters has always been one of my favorite “secret” places to shop. I always manage to find cute, “one of a kind” pieces at good prices and I love their BDG skinny jeans. I think I own 7 pairs of their jeans. Recently, I spotted BB Dakota’s “Graydon” dress – which was essentially the perfect lace dress for Spring. See photo below. I wrote about it here.
I received a package from them today and was so excited. But when I opened up my package, all I received was an ugly slipdress with a cheap pink belt. I called them, and much to my chagrin, the dress is now sold out and there is no way I can get one. The customer service rep was extremely unhelpful.
The best they could do is have me mail back the dress (not the easiest thing as I live in New York City and work a demanding job so that means somehow, finding the time to schlep to the post office or a local Urban Outfitters to return it in person.) They weren’t able to offer a similar style or recommendation… no coupon for next time as an apology… Nothing. Oh, except free shipping on my return. For their mistake. As if I’m supposed to be grateful about that?
Really, Urban Outfitters? Thanks for nothing.
Never buying another thing from there – even if they start selling this dress again.
P.S. I’m sorry for the rant. I’m a nice person. But this experience was upsetting, annoying, rude, and has completely turned me off of the store. And I had really really wanted that dress.
